Built with Integrity. Backed by Commitment.
At NuWay Custom Modular Homes, we believe your confidence in your new home should continue long after the keys are handed over.
Every home we build reflects our commitment to exceptional craftsmanship, quality materials, and dependable customer service. Our homes are constructed by skilled Amish craftsmen in a controlled manufacturing environment and built to Kentucky Certified Modular standards.
Our relationship with you doesn’t end on delivery day. Our Customer Care Team is here to support you throughout your warranty period and help protect one of the most important investments you’ll ever make.
Our Warranty Commitment
Your new NuWay Custom Modular Home includes multiple layers of warranty protection designed to provide peace of mind.
30-Day Customer Care Review
After you’ve had time to settle into your new home, we’ll work with you to address any items related to workmanship or installation that may have become noticeable after occupancy.
One-Year Limited Workmanship Warranty
NuWay Custom Modular Homes warrants the workmanship performed by our team for one year from the date of substantial completion.
Covered items generally include:
- Interior trim
- Doors and hardware
- Cabinet installation
- Interior paint touch-ups (where applicable)
- Flooring installation
- Drywall finish
- Interior fit and finish
- Standard workmanship items
Ten-Year Limited Structural Warranty
Our homes are engineered to provide decades of dependable performance.
Major structural components are covered under our Limited Structural Warranty, offering long-term confidence in the structural integrity of your home.
Manufacturer Warranties
Many products installed in your home include separate warranties from their manufacturers.
These commonly include:
- HVAC equipment
- Water heaters
- Windows
- Roofing materials
- Siding
- Flooring products
- Plumbing fixtures
- Electrical devices
- Appliances
- Cabinet hardware
Manufacturer warranty coverage is administered directly by each manufacturer according to their published warranty policies.
Our Customer Care Team is happy to assist homeowners in identifying the appropriate warranty provider whenever possible.
Quality You Can Count On
Every NuWay Custom Modular Home is:
- Kentucky Certified Modular
- Built to applicable residential building codes
- Constructed inside a climate-controlled manufacturing facility
- Built by experienced Amish craftsmen
- Inspected throughout the construction process
- Professionally delivered and installed
Our mission is simple:
Build homes that families can trust for generations.
Homeowner Maintenance Responsibilities
Your warranty is designed to protect against warrantable defects—not routine maintenance.
Proper homeowner maintenance helps preserve your investment and ensures your home performs as designed.
Recommended maintenance includes:
- Keeping gutters and downspouts clean
- Maintaining proper grading and drainage around the home
- Re-caulking windows, doors, and exterior penetrations as needed
- Replacing HVAC filters regularly
- Scheduling annual HVAC maintenance
- Maintaining humidity levels inside the home
- Monitoring foundation drainage
- Promptly reporting any concerns
Failure to properly maintain the home may affect warranty coverage.
Understanding Normal Home Settling
Every new home experiences a natural settling process during its first year.
You may notice:
- Minor drywall nail pops
- Small drywall or paint cracks
- Slight trim separation
- Minor flooring expansion and contraction
- Seasonal movement caused by temperature and humidity changes
These conditions are common in newly constructed homes and generally do not indicate structural problems.
During your warranty period, our team will help determine whether an issue is considered normal settling or requires warranty service.
What Is Not Covered
The Limited Warranty generally does not cover:
- Normal wear and tear
- Cosmetic conditions reported after warranty deadlines
- Damage caused by misuse, abuse, neglect, or accidents
- Improper homeowner maintenance
- Alterations performed by others
- Storms, floods, lightning, fire, earthquakes, or other natural disasters
- Pest or animal damage
- Foundation movement resulting from improper site drainage
- Landscaping
- Damage caused by plumbing backups outside the home
- Manufacturer defects covered under separate manufacturer warranties
Before You Submit a Warranty Request
Many service calls can be avoided by reviewing a few common homeowner maintenance items.
Before submitting a request, please verify
✔ Breakers have not tripped
✔ GFCI outlets have been reset
✔ HVAC filters are clean
✔ Water shut-off valves are open
✔ Smoke detector batteries are functioning
✔ Thermostat settings are correct
✔ Moisture is not entering due to clogged gutters or poor drainage
If the issue persists, we’re happy to help.
Requesting Warranty Service
Submitting a warranty request is simple.
Step 1
Take photographs of the concern.
Step 2
Write a brief description explaining:
– Location
– When it began
– Any changes you’ve noticed
Step 3
Submit your request through one of the following:
- Online Warranty Request Form
- Email our Customer Care Team
- Call our office during normal business hours
Our team will review your request and contact you regarding the next steps.
If your concern falls under a manufacturer’s warranty, we’ll assist you in contacting the appropriate manufacturer whenever possible.
Online Warranty Portal
For faster service, homeowners can submit warranty requests through our online portal.
The portal allows you to:
- Upload photos
- Describe concerns
- Track warranty requests
- Receive service updates
- View completed service history
Our goal is to make the warranty process simple, transparent, and efficient.
Warranty Registration
We recommend registering your new home immediately after closing.
Warranty registration helps us:
- Verify ownership
- Maintain accurate service records
- Improve response times
- Provide future product updates
- Assist with manufacturer warranty claims
Homeowner Maintenance Guide
Every homeowner receives access to our Homeowner Maintenance Guide.
The guide includes:
Seasonal Maintenance Checklist
Spring
– Inspect roofing
– Clean gutters
– Check grading
– Test exterior faucets
Summer
– Service HVAC
– Inspect caulking
– Wash siding
Fall
– Clean gutters
– Inspect weather stripping
– Winterize exterior plumbing
Winter
– Monitor humidity
– Protect plumbing
– Check attic ventilation
Proper maintenance helps extend the life of your home and preserve warranty coverage.
Frequently Asked Questions
What should I do if I notice a problem?
Contact our Customer Care Team as soon as possible and provide photos whenever available.
Are appliances covered?
Most appliances are covered directly by their manufacturers.
We’ll help direct you to the appropriate warranty provider.
Does the warranty transfer if I sell my home?
Transferability depends on the specific terms outlined in your warranty documentation. Please contact NuWay for assistance.
What is considered normal settling?
Minor drywall cracks, trim separation, and seasonal expansion or contraction are common in new homes and generally are not structural defects.
How long does it take to schedule warranty service?
Response times vary based on the nature and urgency of the request. Our goal is to acknowledge requests promptly and schedule covered repairs as efficiently as possible.
Our Customer Care Promise
At NuWay Custom Modular Homes, our commitment doesn’t end when construction is complete.
We are committed to:
- Honest communication
- Timely responses
- Professional service
- Quality workmanship
- Long-term customer relationships
Building a home is more than a project—it’s a promise. We stand behind our homes and remain committed to supporting our homeowners long after move-in day.
Important Warranty Information
This page provides a general overview of the NuWay Custom Modular Homes warranty program.
Warranty coverage is governed by your Purchase Agreement, official Warranty Documents, applicable manufacturer warranties, and all applicable laws and regulations. If any differences exist between this overview and the executed warranty documents, the official warranty documents will control.
